Tag Archives: enterprise

Managing Enterprise Customer Concerns

Saugatuck’s ongoing research in the adoption and use of Cloud-based business management software includes regular assessment of what enterprise IT and business leaders, along with planners and buyers, consider to be their top concerns regarding Cloud-based business software. And our analysis of that research indicates that Cloud-based business software is already considered to be strategic to the enterprise.

We can see three basic tiers in the data as shown in Figure 1: Security/Privacy, which will (almost) always be top-ranked in all cases; Integration, which is increasingly challenging given the broadening mix of solutions, device types, data formats, user interfaces, and compliance requirements; and “the rest,” e.g., provider lock-in, performance-related issues, customizability/configurability, and so on.

Figure 1: Ranking Top Cloud Software Concerns, 2004 – 2014

Enterprise Leadership Concerns Regarding Cloud-based Business Software Typical % of Leaders Selecting as a Top 3 Concern
Data security and privacy 75% – 85%
Integration with existing systems and software 60% – 65%
Solution customizability 35% – 40%
Performance/Availability/Reliability 30% – 35%
Provider lock-in 25% – 30%

Source: Saugatuck Technology, an ISG business; annual global surveys, 2004 – 2014

Continue reading Managing Enterprise Customer Concerns

Digital Business, Boundary-free Enterprises, and IT Change

Last month, we revisited and fleshed out the Saugatuck Boundary-free Enterprise™ business model by examining the four critical types of “boundaries” that formerly limited business (and IT) abilities, and which are being erased, realigned, or otherwise shifted: Technological, Functional, Organizational, and Cultural.

As we began saying almost a decade ago, “Cloud changes everything,” and its biggest change is in how, when, where, and why enterprises do business. Because we are increasingly likely to rely on new and different types of technologies and providers to do business, our relationships with IT providers will need to be re-examined and rebuilt. This will only expand and accelerate as more types and sizes of firms add, or migrate to, more types of Digital Business. Continue reading Digital Business, Boundary-free Enterprises, and IT Change

Boundary-free Enterprises and the Big Storm of 2015

With Clouds come storms, and big storms tend to blow things around.  Back in 2012, we began building our “Boundary-free Enterprise™” business concept to illustrate the concept of how much Cloud and its related technologies will “blow away” many, if not most, of our traditional business and technological boundaries.

A new Strategic Perspective for Saugatuck Technology’s subscription research clients looks at the four types of boundaries most likely to be buffeted by these storms, as follows:  Continue reading Boundary-free Enterprises and the Big Storm of 2015

HP’s New Mantra: Divide and Conquer

After intermittent speculation going back almost a decade, Hewlett-Packard Co. (HPQ) has announced that it will split into two separate companies: Hewlett-Packard Enterprise, and HP Inc. The split is projected to be completed by the end of HP’s fiscal 2015, which is 31 October 2015.

Hewlett-Packard Enterprise is expected to “build upon HP’s leading position in servers, storage, networking, converged systems, services and software as well as the company’s OpenStack Helion cloud platform,” while HP Inc. will be built around the more commodity-oriented PC and printer groups. In short, HP Inc. will retain the company’s current logo and continue the company’s legacy cash-cow business (albeit with planned expansion into 3D printing and various “creative” efforts focused on portable computing devices), while Hewlett-Packard Enterprise will be the large customer-oriented, Cloud-catalyzed, integrated services provider enterprise Master Brand.

Current HPQ CoB and CEO Meg Whitman will be President and Chief Executive Officer of Hewlett-Packard Enterprise; Pat Russo has been named as Chairman of the Hewlett-Packard Enterprise board. Interestingly, Whitman will also be the chair of the HP Inc. board, with Dion Weislerto to be President and Chief Executive Officer of HP Inc. The two companies will each be publicly traded, and are being positioned as being “independent” from one another despite the strategic, C-level-plus-board-level overlap with Whitman.

Saugatuck sees this split as significant in two ways: One, obviously, because it is a significant strategic move by one of the oldest and most influential Master Brands in IT. The other, because it shines a brilliant spotlight on how the IT business has changed in very sweeping and fundamental ways over the past several years, and how much Continue reading HP’s New Mantra: Divide and Conquer

Research Alert: The Money Cloud – Opportunities and Implications

What is Happening? 

Something is happening with money management, and it is likely to have wide ranging implications across both business and consumer behavior. Payments, discounts, invoices, purchases, and scheduling are coming together in new ways that bring great flexibility and efficiency to enterprises, and which take advantage of the interconnectedness of mobile devices to enable faster, more flexible processes.

While IT industry attention has been primarily interested in financial applications and how they are optimized and deployed, the simultaneous evolution of payments, currency, and discounting has gone almost unnoticed. Aided by the rapid evolution of the technologies at the core of the Boundary-free Enterprise™ new forms of commerce are emerging that will affect supply chains, price control and flexibility, and a company’s ability to attract customers. All ultimately defining the ability to do business in the current age. Continue reading Research Alert: The Money Cloud – Opportunities and Implications

Refactoring Social IT

Social IT interest is apparently not as strong as Analytics or Mobility interest for the enterprise, according to a recent Saugatuck survey. Analytics and Mobility have, of course, been garnering a significant amount of media attention recently while Social is last year’s news. However, upon closer inspection, there appears to be more at work here. For one thing, Social feeds Analytics, with Social Analytics showing up as a critical part of the latest essays into Big Data. Social Mobility, on the other hand, is a key part of Mobile growth. So, what is going on here?

Technologies evolve. The constituents of Social IT have actually been in place since man first opened his mouth. Social is about relations between people, communications, and modes of expression. How these are accomplished has changed continuously throughout history, while the underlying requirement has remained the same. So, when there appears to be a drop in interest in social, this is really only talking about terminology, and current definitions. While terminology seems to undergo predictable cycles of popularity, this does not necessarily have anything to do with the underlying technologies, or the need that they were developed to meet. Continue reading Refactoring Social IT

Research Alert: 2013 Cloud Data Report: Business is Booming – More Than You Thought

What is Happening?

The latest Saugatuck research report indicates that, while rates of Cloud adoption may be slowing in some markets, the volume continues to increase in all markets. But what we’re seeing now, and have seen in recent years, pales when compared to the growth that is about to hit IT markets over the coming 24 months.

What drove the early phases of Cloud interest and adoption was a combination of affordability, ease of implementation, ease of use, and rapid time to business benefits. We could acquire a usage license, get the app or instance up and running, and start using it to enable, execute, or manage business very quickly compared to traditional alternatives.

Over the past few years, these adoption drivers have Continue reading Research Alert: 2013 Cloud Data Report: Business is Booming – More Than You Thought

SAPPHIRE 2013: SAP is HANA, HANA is SAP, and the Enterprise Software Future is Not the Past

What is Happening? 

If it’s May, Saugatuck must be participating in SAP’s annual Sapphire user and partner event. And if we’re talking about SAP, we must be talking about what they said they would do, and what they have actually done.

Here’s what we said last May about SAP, Cloud, and the company’s business model:

In a few years, we could be looking back on Sapphire 2012 as a watershed moment, as the dominion of legacy business management software moves to the Cloud. If SAP is serious about Cloud, and we believe it truly is, then they can/should/will legitimize Cloud for business management software. I joked with several analysts, media members and SAP executives at the event that “OK, we can stop calling it ‘Cloud’ and start calling it ‘business IT’.” Continue reading SAPPHIRE 2013: SAP is HANA, HANA is SAP, and the Enterprise Software Future is Not the Past

Considering or Transitioning to Cloud-based Big Data? Stay Practical

Saugatuck’s research among user enterprises includes a fast-growing number of Big Data analytics projects, which are still mostly trials, PoCs, and other relatively limited, mostly conceptual instances – but with significant portent and potential. And too often, we see the leaders involved in planning and delivering these projects move from getting the basics in place to leaping forward well ahead of the immediate needs and practical business goals. They fail too often to stick with the practical needs and considerations – partly because these projects are new with unknown requirements, partly because they are swept up in possibilities and potential. Risk (including scope creep, cost, security exposure, resource hogging) too often begins to outweigh reward and reality, because so much of the risk is new, unseen or under-appreciated. Continue reading Considering or Transitioning to Cloud-based Big Data? Stay Practical

A Smartphone in Every Hand Could Tip a Boundary-free Future Faster than You Thought

A recent market report from IDC got us talking with our provider clients about a scenario concerning the impact that ubiquitous Mobility will have on the typical enterprise, its markets, its providers, and of course the consumers who drive all business.

Not only is Mobility growing faster than most enterprises can manage, its force looks ready to accelerate much more massive business and IT change. It’s one thing to know that a train is coming; it’s another to know when to get on the train, and where it will take you.

Missing, or misperceiving, the accelerating move to ultra-cheap, intelligent, interactive devices in fast-growing markets will cause IT managers, buyers, and user – and providers – to scramble, make more expensive mistakes, lose revenues, and overspend in general. Misperceiving how this one change could fast-track the emergence of industry-changing business and IT archetypes like the Boundary-free Enterprise™ will cause more scrambling, more mistakes, and more lost revenues.

Billions of users with easily-bought, easily-replaced smartphones, tablets, and PCs are an almost obvious future at this point. When that future gets here looks to be sooner than most thought – and are prepared to manage.

Note: Ongoing Saugatuck subscription clients can access this premium research piece (1211MKT) by clicking here, and inputting your ID and password. Non-clients can purchase and download this premium research piece by clicking here.