Tag Archives: enterprise

Research Alert: The Money Cloud – Opportunities and Implications

What is Happening? 

Something is happening with money management, and it is likely to have wide ranging implications across both business and consumer behavior. Payments, discounts, invoices, purchases, and scheduling are coming together in new ways that bring great flexibility and efficiency to enterprises, and which take advantage of the interconnectedness of mobile devices to enable faster, more flexible processes.

While IT industry attention has been primarily interested in financial applications and how they are optimized and deployed, the simultaneous evolution of payments, currency, and discounting has gone almost unnoticed. Aided by the rapid evolution of the technologies at the core of the Boundary-free Enterprise™ new forms of commerce are emerging that will affect supply chains, price control and flexibility, and a company’s ability to attract customers. All ultimately defining the ability to do business in the current age. Continue reading

Refactoring Social IT

Social IT interest is apparently not as strong as Analytics or Mobility interest for the enterprise, according to a recent Saugatuck survey. Analytics and Mobility have, of course, been garnering a significant amount of media attention recently while Social is last year’s news. However, upon closer inspection, there appears to be more at work here. For one thing, Social feeds Analytics, with Social Analytics showing up as a critical part of the latest essays into Big Data. Social Mobility, on the other hand, is a key part of Mobile growth. So, what is going on here?

Technologies evolve. The constituents of Social IT have actually been in place since man first opened his mouth. Social is about relations between people, communications, and modes of expression. How these are accomplished has changed continuously throughout history, while the underlying requirement has remained the same. So, when there appears to be a drop in interest in social, this is really only talking about terminology, and current definitions. While terminology seems to undergo predictable cycles of popularity, this does not necessarily have anything to do with the underlying technologies, or the need that they were developed to meet. Continue reading

Research Alert: 2013 Cloud Data Report: Business is Booming – More Than You Thought

What is Happening?

The latest Saugatuck research report indicates that, while rates of Cloud adoption may be slowing in some markets, the volume continues to increase in all markets. But what we’re seeing now, and have seen in recent years, pales when compared to the growth that is about to hit IT markets over the coming 24 months.

What drove the early phases of Cloud interest and adoption was a combination of affordability, ease of implementation, ease of use, and rapid time to business benefits. We could acquire a usage license, get the app or instance up and running, and start using it to enable, execute, or manage business very quickly compared to traditional alternatives.

Over the past few years, these adoption drivers have Continue reading

SAPPHIRE 2013: SAP is HANA, HANA is SAP, and the Enterprise Software Future is Not the Past

What is Happening? 

If it’s May, Saugatuck must be participating in SAP’s annual Sapphire user and partner event. And if we’re talking about SAP, we must be talking about what they said they would do, and what they have actually done.

Here’s what we said last May about SAP, Cloud, and the company’s business model:

In a few years, we could be looking back on Sapphire 2012 as a watershed moment, as the dominion of legacy business management software moves to the Cloud. If SAP is serious about Cloud, and we believe it truly is, then they can/should/will legitimize Cloud for business management software. I joked with several analysts, media members and SAP executives at the event that “OK, we can stop calling it ‘Cloud’ and start calling it ‘business IT’.” Continue reading

Considering or Transitioning to Cloud-based Big Data? Stay Practical

Saugatuck’s research among user enterprises includes a fast-growing number of Big Data analytics projects, which are still mostly trials, PoCs, and other relatively limited, mostly conceptual instances – but with significant portent and potential. And too often, we see the leaders involved in planning and delivering these projects move from getting the basics in place to leaping forward well ahead of the immediate needs and practical business goals. They fail too often to stick with the practical needs and considerations – partly because these projects are new with unknown requirements, partly because they are swept up in possibilities and potential. Risk (including scope creep, cost, security exposure, resource hogging) too often begins to outweigh reward and reality, because so much of the risk is new, unseen or under-appreciated. Continue reading

A Smartphone in Every Hand Could Tip a Boundary-free Future Faster than You Thought

A recent market report from IDC got us talking with our provider clients about a scenario concerning the impact that ubiquitous Mobility will have on the typical enterprise, its markets, its providers, and of course the consumers who drive all business.

Not only is Mobility growing faster than most enterprises can manage, its force looks ready to accelerate much more massive business and IT change. It’s one thing to know that a train is coming; it’s another to know when to get on the train, and where it will take you.

Missing, or misperceiving, the accelerating move to ultra-cheap, intelligent, interactive devices in fast-growing markets will cause IT managers, buyers, and user – and providers – to scramble, make more expensive mistakes, lose revenues, and overspend in general. Misperceiving how this one change could fast-track the emergence of industry-changing business and IT archetypes like the Boundary-free Enterprise™ will cause more scrambling, more mistakes, and more lost revenues.

Billions of users with easily-bought, easily-replaced smartphones, tablets, and PCs are an almost obvious future at this point. When that future gets here looks to be sooner than most thought – and are prepared to manage.

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Research Alert: The Boundary-free Enterprise

What is Happening?

The components of the new Master Architecture have accelerated rapidly to a level of business relevance since we first described it last year (1052CLS, Boundary-free Enterprise™: Empowered by the New Master Architecture, 11Apr2012). Cloud, Mobile, Social, Analytics, and Integration (CSMA/I) have all become part of strategies for forward-looking IT organizations. Continue reading

Enterprise CIOs on Cloud-driven Org and Role Change

One of our ongoing research programs that manifests the greatest interest among enterprise IT leaders and Cloud IT providers alike is where, when, how, and why Cloud is changing the roles, responsibilities and value of enterprise IT leaders, groups, and resources. It’s our position that the real value of enterprise IT groups will always be there; but the inability of enterprise IT leaders to translate and apply that value will cause unnecessary (and probably large) changes in IT org size, budgets, and influence.

The basic challenge facing enterprise IT leaders today is not a diminishing of their value to the enterprise, but a lack of awareness regarding how and why that value is changing due to Cloud. That lack of awareness keeps IT leaders from seeing and implementing innovative ways of using, and managing, Cloud and hybridized IT and business resources.

As dozens of IT leaders have told Saugatuck – and have been quoted in our research over the past years:

  • What we think we know about Cloud is probably wrong.
  • Anything we knew about Cloud and providers six to twelve months ago is out of date.
  • We don’t know **** about Cloud. We think we do, but we don’t. It changes everything.

Bottom line? Even years after making itself known in the enterprise, Cloud still provides a steep and accelerating learning curve. IT leaders who want, and need, to defend the value of their organizations must learn to accept, adapt, and innovate with Cloud within Business context; change their core approach to thinking about IT assets; and therefore change what and how they lead.

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Best Practices Make Perfect: Managing Information in the BfE™

The Boundary-free Enterprise (BfE) enables delivery and use of information within business processes on demand, anyplace, anytime – but not without significant challenges to managing information for use in business decisions. Each of these seven important BfE trends (see Figure 1) presents a significant challenge with a requirement for managing information at its core.

Figure 1: Seven Trends and Challenges of Being Boundary-free
1171MKT Figure 1
Source: Saugatuck Technology Inc.

These 7 key trends set the stage for the urgency building around the need to manage information in a way that addresses the Boundary-free Enterprise.

While the Boundary-free Enterprise liberates data resources for more effective and leveraged uses, ensuring its potential value will require meeting several significant challenges of the realigned work organization, and meeting those challenges will be more successful with the use of these five proven best practices:

  1. Commit to (Cloud) Data Management
  2. Manage the Organizational Issues
  3. Partner with a Data Management Provider
  4. Manage Both Control and Access
  5. Approach Data Management as Value Creation

These five best practices lay a solid foundation for managing information in the Boundary-freeEnterprise .

Note: Ongoing Saugatuck subscription clients can access this premium research piece (1171STR) by clicking here, and inputting your ID and password.  Non-clients can purchase and download this premium research piece by clicking here.

Preparing for the (Virtual) Future of Work

Virtual work is becoming increasingly important as the slowly developing trend toward telecommuting meets the range of evolved technologies that we have described as the Boundary Free Enterprise™. As trends in mobility, social networking, enterprise agility and Cloud IT combine to move business toward the tipping point, where virtual office work reaches widespread acceptance, it is important to consider how the new practices can best be incorporated in the business. Virtual work involve completion of jobs remotely, from home or from remote locations, without immediate physical supervision or a requirement for a central office presence. The prospect provides numerous advantages, but it cuts a wide swathe across existing practices, and needs special attention to issues of implementation, management and control. It has repercussions in technology, management, organization, personnel policies, and career development, to name but a few areas. Haphazard and poorly planned implementation could be disastrous.

While best practices exist for current visions of remote work, this has always been treated as a an exception or an entitlement rather than as a routine part of the business environment. Areas in which it has been used frequently, such as call center operations, have been relatively easy to implement, control and evaluate, operating often on a piecework basis. However, as virtual work involves more complex tasks, it will be important to get both the technology and the processes right, and this will demand significant planning.

One of the complexities of planning for virtual work is that it inherently involves two locations, both of which have separate requirements for resources, technologies, and procedures. The central office must facilitate virtual work on all levels; the home or remote office must integrate with these technologies and procedures, and, and both need to ensure that there is adequate support for performing tasks, communications, collaboration, and career advancement.

The coming age of virtual work will affect everyone. Vendors need to adapt software and hardware to meet new demands; IT departments need to find ways to facilitate virtual work; and corporate management needs to sort out management and human resources issues and their implications. From an IT perspective, virtual work greatly favors the Cloud and Mobility, both of which have contributed to expanding possibilities. Existing mobility and telecommunications programs need to be re-examined in the light of these new developments, and fitted to this important new paradigm and plans need to be made for the numerous effects these developments will have across the enterprise.

Note: Ongoing Saugatuck subscription clients can access this premium research piece (1166STR) by clicking here, and inputting your ID and password. Non-clients can purchase and download this premium research piece by clicking here.