What is Happening?
The first wave of consumerization of IT, which includes Social, Mobile, and the UI elements popularized in Cloud applications have now made their way thoroughly into the enterprise. Less and less business software is developed in-house and the majority of new software now has mobile components. Social IT now permeates most enterprises, and streams, feeds, and quick collaboration now make up a major part of many business applications, from Finance and HR, to Customer Support and CRM. Of course, new SaaS applications are not totally ubiquitous yet. And many companies are still operating on legacy applications, or traditional infrastructure.
But the pace of innovation does not lag, and so the next wave of consumerization is already ramping up. And in many cases, companies that have traditionally been laggards in technology adoption – often because new technology was not a competitive advantage – feel differently this time around. Industries like manufacturing, retail, logistics and supply chain are investigating and producing new, digitally enabled products based on the next generation of consumerization, which includes IoT, Drones, Virtual Reality, Autonomous Vehicles, and Indoor and Outdoor geospatial data. These trends, coupled with advances in rapid prototyping – 3D scanning, printing, and machining – are enabling companies that had little to gain from the revolution in knowledge worker technologies to produce world class products and services that can change their business. (1623RA, Cloud-driven “Leapfrogging” Alters Linear Nature of Business IT Change, 21 Aug 2015)
Why is it Happening?
Consumer-driven activities have primarily benefited from the application of lab-engendered IT breakthroughs to products and services. Companies like Apple, Google, and Facebook have introduced major new products, as well as made major acquisitions, to drive that continued innovation, and it has paid off. These innovations have had a bubble-up effect on enterprise IT, and this trend seems unlikely to change or slow any time soon.
As enterprise IT falls under ever-increasing cost pressure, and continues to face upheaval as it realigns with changing business needs (1573RA, New Report Identifies Problems and Fixes in CFO-CIO Synchronization, 07May2015), business innovation will continue to be driven by consumer behavior with, and adaptation of, IT, where the market for new services and devices is characterized by both rapid iteration and failure, as well avoidance of ossification. While there are often large costs to changing business applications or technology stacks in the enterprise, consumers can easily change devices and platforms with little or no cost. In this kind of environment, IT vendors and users both benefit from consumerization leading enterprise IT. Continue reading The Next Wave of Consumerization of Business IT is Now