Tag Archives: Dell

Dell + EMC – Pluses and Minuses

The blogosphere is abuzz this morning with rumors of an impending Dell – EMC merger (see Wall Street Journal article here), with Dell seeming poised to acquire the much-larger EMC, likely using a mix of cash on hand and cash borrowed from investment bankers, hedge funds, and other sources.

On the surface, a Dell + EMC combination could make sense. EMC’s market-leading physical storage, storage management, security, virtualization technologies, et al, would all add great capabilities to the enterprise-first portfolio that Dell has been building and refining for years. They could also help provide improved capabilities for Dell’s increasing Cloud-first strategy – primarily for Private Clouds (mostly at the lower layers of Saugatuck’s EcoStack, but enabling more services in the middle and upper layers).

But there are some potentially large challenges in such a combination.

One is that EMC has not been able to leverage enough of its core technologies into Cloud-first solutions that can or do deliver the types of revenue needed to counter declining sales of traditional, on-premises solutions. While EMC has made great strides in evolving to software revenues, much of their software is for use in on-prem Continue reading Dell + EMC – Pluses and Minuses

Dell Services: Enabling Digital Business Transformation

What is Happening?

Earlier this week, Dell Services briefed Saugatuck on their emerging strategy for their Digital Business Services. Dell clearly recognizes the growing opportunity represented by companies that want to embrace Digital Business, but need to rely on external expertise to bring together a holistic portfolio of technologies and services.

Dell Services has a track record of approaching the services business through industry-specific expertise and offerings. Dell’s Digital Business practices follow this same path for good reason. The industry-vertical focus has, in the past, enabled Dell to go after deep solutions in various industries such as Finance or Healthcare, which require specific domain knowledge and careful compliance with industry-specific regulations such as FINRA, PCI, and HIPAA.

One of the key facets of any Digital Business transformation effort today is ensuring that your transformation partner is equipped to handle the increasing myriad of new technologies, all of which must be woven into seamless products, applications, and services. To this end, Dell has ramped up its software portfolio with several strategic acquisitions over the last several years in areas including integration (Boomi), Analytics (Statsoft, Kitenga, and Quest), and Systems Management (KACE). The acquisitions have given them a strong foundation for their Cloud products and are key components of their emerging Digital Business offerings.

In addition, Dell has focused on building out some key partnerships in expanding categories such as Mobility (Apperian and Kony) and the IoT (PTC ThingWorx), among others. The combination of industry-specific knowledge and both in-house and partner technologies are expressions of the depth and breadth necessary to help companies create and realize Digital Business strategies and move to implementation. With this structure, we believe Dell is on the right track toward enabling their customers to successfully manage the transformation ahead. Continue reading Dell Services: Enabling Digital Business Transformation

iPaaS, MDM, and API Management Solidify Dell Boomi Platform

Dell has just announced an expansion of its Boomi line which broadens its platform from its integration (iPaaS) and Master Data Management (MDM) center, out to include a complete API creation and management suite. The new suite enables both developers and savvy business users the ability to create, modify, publish, and monitor both SOAP and REST APIs.

While Dell is not the first to bring integration and API Management together, they are the first to bring MDM into the mix – and this combination is likely to prove very powerful, as shifts in IT overall are pushing more and more toward loosely-coupled data as well as services.  As we wrote in July 2014 in our Lens360 post, Master Data Management and the Internet of Things:

As the Internet of Things grows, and the complexity of systems dependent on sensor data continues to increase, we see major opportunity for IT to add new value through Master Data Management (MDM) programs. While recently the focus of MDM has often been in maintaining a single view of the customer across multiple cloud and on premises systems (such as CRM, order management, ecommerce, mobile, etc), we expect that the challenges in maintaining context around sensor data to be a primary driver of new MDM initiatives going forward.

It is clear now that the opportunity for MDM is beyond any one category of data, whether it be sales, HR, sensor, IoT, or Mobile, to name a few. With the combination of MDM and data integration, Boomi was already well positioned to help connect existing applications. By adding in API Management, they can now become an invaluable tool for application and service modernization. Developers will be able to create new services and APIs while managing data governance, even as these services become increasingly distributed. Continue reading iPaaS, MDM, and API Management Solidify Dell Boomi Platform

Five Surprising Findings About DevOps

DevOps is everywhere these days. At our recent Saugatuck Cloud Business Summit, there was almost universal adoption of DevOps in the organizations represented by the large-enterprise CIOs and CTOs at the conference. This was a bit surprising, as it represents an acceleration of adoption across organizations at a much faster pace than our recent research had suggested. Perhaps it wasn’t as surprising, however, as five recent findings about the state of DevOps in North America recently revealed.

How does DevOps start? As with many technology-related phenomena, DevOps often begins as isolated pockets of IT automation. This is regardless of company size, whether the company has a pre-disposition to Open Source or Windows, and regardless of who you ask (developers or operations).

The typical scenario for many companies: a team or organization deploys Puppet or Chef, for instance. Although, it could be Salt or Ansible, Dell KACE or ScriptRock’s GuardRail. After initial learning and project success, the DevOps expertise spreads, and several more people in the organization acquire the skills Continue reading Five Surprising Findings About DevOps

Dell Marketplace Opens for Business Beta-style

Dell hosted its Dell World 2014 conference in early November at the Austin Convention Center. And while in previous years Dell rolled out the high-tech star power – Elon Musk and Steve Ballmer delivered past keynotes – this year’s model was all business. Michael Dell hosted and made multiple appearances, and the opening panel featured McKinsey Global Institute’s Michael Chiu, Cloudera CEO Tom Reilly and Palantir Technologies’ President Shyam Sankar.

One reason why things are different this year is the leveraged buyout.

A little over a year ago, Michael Dell and Silver Lake Partners completed a nearly $25 billion buyout of Dell shareholders and took Dell private. The stated reason for going private was to enable Dell, formerly publicly traded for 25 years, to accomplish its shift beyond personal computers to the diversification, synergy and higher profit margins provided by software, services and other networking tools – without the scrutiny or interference of Wall Street.

The underlying themes haven’t changed though. Dell still trumpets the mantra of Transform, Connect, Inform, Protect and still links its products and services directly to that powerful messaging.

One of the most impactful announcements at Dell World 2014 was made by Nnamdi Orakwue, vice president, Software Strategy, Operations and Cloud: Dell Marketplace has opened its public beta phase. Orakwue hopes that Continue reading Dell Marketplace Opens for Business Beta-style

Master Data Management and the Internet of Things

What is Happening?           

The Internet of Things (IoT) is exploding in popularity as companies look to take advantage of new ways to use device- and sensor-generated data to create new Digital Business models or to augment existing systems and processes. Despite the novelty however, many businesses remain unsure of how this information can be collected, analyzed, and incorporated into existing systems. In Saugatuck’ most recent Digital Business survey, 41 percent of respondents indicated that they were either very or extremely committed to taking advantage of the Internet of Things (IoT), and 47 percent indicated that they were using sensor technologies to enhance the delivery of digital products and services. (1390SSR, 2014 Enterprise Intelligence Survey: Digital Business & Hybrid Cloud, 20 June 2014)

Much of this early success with the Internet of Things comes from the low-hanging fruit around mobile device sensors such as GPS or machine generated data in the form of log files (1276MKT, Geofencing, Sensors, Mobility and Location Intelligence Possibilities, 17 October 2013). While there is high expected value from many sensor data sources, at present only 34 percent of our survey respondents expected sensor data to be a medium-to-high enabler of business innovation (1390SSR). This is likely due to the difficulty in setting up new instrumentation, gaining access to existing sensor networks that exist within the organization (which are frequently encapsulated within process control systems), and finally in the challenges of managing and using that data once it has been captured. Continue reading Master Data Management and the Internet of Things

The Dell Deal: What’s The Deal?

What is Happening?

After weeks of marketplace speculation, Dell Inc. has formally announced its intention to buy back its outstanding shares and privatize the company for approximately $24.4B. The move will take Dell off the NASDAQ stock exchange after more than 25 years of trading. The buy-out of the remaining shares will be executed by a consortium made up of CEO Michael Dell, his own investment fund, and Silver Lake Partners. The leveraged deal will be financed by loans from four banks, and by a $2B loan from Microsoft Corp. Michael Dell owns about 14 percent of the firm’s shares; he and other senior executives will retain their existing shares.

Saugatuck believes that Dell (the company) wants to, and needs to, coalesce itself into a Cloud-oriented services provider, and that remaining publicly-traded inhibits the company’s ability to accomplish this core change in a short enough time period to survive.

Why is it Happening?

Saugatuck’s position is that no company, large or small, undertakes such a significant step without a well-considered plan that has in turn been built from a significant need for core, strategic change. In short, Dell management, including founder Michael Dell and his investment partners, sees a need for, and an opportunity to, restructure the company.

Therefore, Dell management, and its investment partners, must see some strategic improvement available through privatization that they could not see happening as easily (or less expensively) by remaining publicly-traded. Regular scrutiny and input (read “meddling”) from venture firms is apparently less objectionable, and easier to endure, than the roller-coaster-style, short-term-focused analysis, demands, and regulatory scrutiny inherent in being a publicly-traded firm.  And the company needs to coalesce – nine significant acquisitions in less than two years range from IT security, software, networking hardware, and Cloud services.

A good example of where Dell would benefit from coalescing its widespread business is the consumer-oriented device business with which Dell is synonymous. Despite years and billions of dollars of investment in enterprise-grade IT hardware, software, and services, Dell today is still identified as leading provider of – and a pioneer in – the low-margin, high-churn, short-lifecycle consumer device business from PCs to TVs to printers to monitors. In 2012, Dell’s sales of consumer devices brought in $2.5B in revenue, but that was down almost 25 percent year over year.

Meanwhile, Dell has found that its acquisition of Perot Systems, Scalent, and other large-enterprise data center-oriented providers did not yield the large enterprise-related revenue growth that the company sought. In 2012, sales to large corporations declined 8 percent to $4.2 billion. The high-end, large-enterprise IT marketplace was not the growth engine that Dell thought it bought into. And in our research among large user enterprises, we find that Dell is a respected provider, especially of core server and networking hardware – but has largely been unable to reach the established status and relationships that more traditional large-enterprise IT vendors have.

Finally, when we summarize Dell’s own financial reporting by hardware, software, and services LOBs, we see steady and relatively significant declines in revenues everywhere but Servers & Networking and Services. Storage, Software & Peripherals, and Mobility all show steady double-digit declines in revenue over the past two years. The once-core PC LOB shows smaller, but still steady, single-digit declines over the same period. Figure 1 provides a snapshot of Dell’s 2011 and 2012 3rd quarter revenue reporting.

Figure 1: Dell 3rd Quarter Revenues by LOB, 2011 – 2012
1176RA Figure 1
Source: Saugatuck Technology Inc., data provided by Dell Inc. 10Q via EDGAR Online

Our net from all the above: The combination of stable and profitable Servers, Networking, and Services businesses makes Dell very well-positioned to become a Cloud-focused IT provider, not just for user firms but also for other Cloud services providers.  Dell’s more modest presence and growth within large enterprises, combined with the very low margins associated with smaller firms, suggest that its core target for these Cloud-centric IT offerings will be mid-sized firms.

Market Impact 

Once Dell fundamentally reshapes and repositions itself – again, outside the scrutiny and emotion of the greater Wall Street environment – we expect it to be a strong and solid Cloud IT provider.

But even as it makes important steps toward reshaping and reinventing itself to compete and thrive, Dell faces substantial challenges that will affect its ability to manage in the short term.

First of all, the company’s expected debt load after the financing and buyback is likely to hamstring its ability to restructure by reducing its ability to invest at low cost for at least a few years. Barring some unforeseen or previously-undisclosed significant cashflow influx, the company will have to be very cautious about major investments in acquisitions, partnerships, or R&D. This suggests that the company/investor strategic plan calls for organic, and relatively slow, revenue growth over the next few years, if it is to be realistic.

Dell will be able to improve its financial position – though not its short-term cashflow – by jettisoning under-performing assets and lines of business. Its consumer business, for example, has seen steadily declining revenues and profits for several quarters. As noted above, that LOB does bring in $2.4B per year – but Dell’s low margins and the requirement for ongoing investment make it an easy target for removal from the company.  Selling off the consumer –oriented businesses, especially the desktop PC and Mobility LOBs along with the peripherals business, could bring in somewhere between $5B and $7B relatively quickly – in today’s challenging consumer device market, it’s difficult to see a buyer paying much more than 1x to 1.5x trailing 12 months’ revenue for such a business. If Dell can get more, fantastic. Regardless, that income would fund significant re-organization and restructuring.

Dell has to get its Cloud act together quickly. The company has made several good acquisitions (e.g., Boomi) and many announcements, and has developed substantial Cloud-related business and revenues, but its efforts have lagged well behind competitors such as HP and IBM when it comes to breadth and depth of offerings. Since 2008, Saugatuck research has continued to indicate that mid-sized enterprises are among the leading and fastest-moving group of Cloud IT adopters worldwide (534RA, SMBs Show Greatest Adoption of On-Demand Infrastructure Services, 03Dec2008; 788SSR, SaaS and SMBs Survey Data Report 2010, 29Sept2010). If our premonitions and analysis are correct, and Dell wants/plans to target this particular group of user enterprises, it has to change, coordinate, coalesce, and get to market more effectively.

We don’t believe that Dell will forsake its SMB and LE business entirely. But we do believe that the company needs to reposition itself with a Cloud-centric portfolio, and that mid-sized firms provide the most suitable, and largest addressable, opportunity.

In order to accomplish any of the above, Dell needs to substantially increase its R&D spending. Reorganizing and restructuring goes only so far. Dell spends only between 1.5 and 2 percent of revenue on R&D; about $1B per year. Such relatively low spending is a legacy of being a PC-centric vendor, especially one focused on configuration rather than innovation. That has to change if Dell is to succeed in any Cloud-centric, services-oriented endeavor, especially if Dell expects to maintain and grow its software business. Dell needs to create and foster an innovative culture, and that requires a different attitude and more R&D in more areas, quickly.

Net guidance for Vendors/Providers: HP has already issued a statement that, basically, attempts to engender Fear, Uncertainty, and Doubt (FUD) among Dell customers and partners. We’re not sure that this is a most effective tactic, and in fact could position HP more negatively. But HP’s action really spotlights the fact that FUD does, and will, exist for Dell customers and partners. The company is going to reinvent itself (or, if it doesn’t, sink under a mountain of unnecessary debt). Re-invention is a weighty change that affects all company relationships. Microsoft is concerned enough about that to lend Dell $2B to help with the deal financing, and to help ensure a continued close working relationship. Dell partners up and down the channel need to get briefed immediately on their status and Dell’s plans; then it is time to assess the Dell+partner business relationship over the next few years. Can partners prevent the expected loss of orders, or loss of customers, or other losses of business, as Dell re-invents? It’s a big gamble for all involved.

Net guidance for Enterprise Business and IT leaders: We see no reason why enterprises of all types and sizes should stop buying Dell hardware, software or services. If Dell jettisons the low-end hardware business, that will be picked up by another provider. Despite ongoing, continuous reports of the death of the PC business, more PCs still get sold every year (1107MKT, PCs Declining Only as Sole “Go To” IT Devices, Not in Numbers, 03Aug2012). Acer, Asus, Lenovo and others are doing just fine in most markets. There will remain a market for Dell PCs and related hardware. We don’t expect to see Dell dumping its server, storage, or networking business, because those are core to either a mid-sized or large enterprise business portfolio. In fact, we expect Dell to roll out more specialized servers and appliances, such as an SAP HANA server, unified communications servers, storage management servers, and other functionally-optimized servers/appliances. Bottom line: Dell is as safe a bet as any provider right now and through the foreseeable future when it comes to products and services.

Dell Software Emerging from the Wings

Dell’s John Swainson briefed analysts this morning on the software strategy that he has been crafting since joining the metamorphic vendor in February as president of Dell Software Group. Swainson knows software. Though more recently at Silver Lake Partners, the prominent private investment firm, Swaison’s pedigree includes 26 years at IBM, rising to vice president of worldwide sales for IBM’s Software Group, and 6 years as CEO of Computer Associates where he navigated very rough waters following the top-of-the-house accounting-fraud blowup.

What is Swainson’s strategy? Essentially at this point Swainson is anchoring two of his target areas with a core offering around which other capabilities will be arrayed. In security it will be Sonicwall and in systems management it will be Quest, both recent acquisitions. Continue reading Dell Software Emerging from the Wings

Dell’s Quest for Enterprise Software Business Should Lead to Cloud

What is Happening?

On Monday, July 2 2012, Dell Computer announced its planned purchase of Quest Software for $2.4 billion. Quest had been reported in talks with several potential buyers since at least the first quarter of this year.

In its announcement, Dell said that it plans to establish Quest as the core of Dell’s software group, which it expects to grow into a $2 billion-a-year business over the next three years – a planned total revenue growth of about 500 percent based on Dell’s current software business.

From Saugatuck’s point of view, the acquisition is relatively unsurprising, as Dell had been known to be in the bidding for Quest for months, and Quest fills an obvious need for Dell in its accelerating push into the data center. Continue reading Dell’s Quest for Enterprise Software Business Should Lead to Cloud

Master Brand Scrambles Spotlight User Shift to Boundary-free IT

What is Happening?

Earlier this week, several trade media outlets reported that Dell was in talks to acquire one of its core software partners, Quest Software. Quest offers solutions designed to “simplify the management of IT across physical, virtual and cloud environments,” according to its website. Regardless of whether or not the acquisition occurs, Saugatuck sees this type of activity as another indicator of two key trends: